vExpert-CMA

I was getting ready to patch our environment from VCF 3.10.2.2 to VCF 3.11 as VMware has officially released a complete Patch for VCF 3.10.x this month, when I was performing the VCF Upgrade Pre-Check for the Management Domain, I came across this issue

The LCM Pre-Check Failed due to a directory permission issue for one of the lcm directory

Issue is that the pre-check says that the directory “/var/log/vmare/vcf/lcm/upgrades/<long code directory>/lcmAbout” owner is root but the owner needs to be user vcf_lcm

This is how I resolved the issue:

then go to the following directory “/var/log/vmware/vcf/lcm/upgrades/<long code directory as displayed in the lcm error on sddc manager>

chown vcf_lcm lcmAbout
chmod 750 lcmAbout

The above two commands will change the owner from root to vcf_lcm and also provide the required permissions to the folder so the pre-check can complete.

The full screenshot of what I performed is below:

Commands to change owner to vcf_lcm and to provide the required permissions for the folder lcmAbout

Once you perform the commands above, you can run the pre-check and this time it will proceed successfully as shown below

Hope this article helps if you come across this issue with sddc manager upgrade from VCF 3.10.2.2 to 3.11

Recently we had an issue where in one of our Sites (We have multiple sites in VCF), the VRA Proxy Agent was showing as Down and restarting the services (VRA Agent) on the ims (Infrastructure Manager Service) did not bring the agent up.

Here is the process to check if the ims load balancer address is entered in the VRMAgent.exe.config file on the ims server.

Issue: In our case, the VRM Agent was installed on the active Infrastructure Manager Service server (ims01a), However, the vrm agent config only had this entry instead of the load balancer entry (imslb) in its configuration. So, when the ims01a became passive and node ims01b became active node, this broke the VRM agent and the agent status became down.

Solution: Edit the vrmagent.config file and update the lines 83 and 104 pointing this file to the ims load balancer hostname so that when the ims servers change active-passive state, the VRM agent will not go down.

Before we continue, stop the service “VMware vCloud Automation Center Agent – agent_name” (Here in my example the agent name is dc2)

Pictures of the issue are below:

Data Collection status showing as in progress but not changing state to successful

Solution Screenshots are as below:

Location of the VRMAgent.exe.config file on the iws (Infrastructure Web Server) node

Line 83 where you will need to change the hostname to the ims loadbalancer. (In this screenshot, the load balancer hostname is https://dc1vraimslb.domain.local)

line 104 where you need to edit the endpoint address to be the load balancer hostname

Once these modifications are done in this config file, you save it and then start the service “VMware vCloud Automation Center Agent – dc2 (where dc2 is the agent name configured when the agent was installed on this server)

Disclaimer: As this Environment is Property of my Company, The Original names have either been modified or pixelated for Privacy.
Once the agent service is started, you can go back to VRA and check the Agent Status and it will be up and the in progress data collection will actually complete in few minutes (For my environment it took atleast 15-20 minutes for the inventory to complete).
Hope this article helps if you face the same issue in VRA 7.6!